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Hipmob - Slack Integration


Overview

Hipmob provides hosted live chat for mobile applications. You sign up with us, we give you a code, you download our library, you integrate it into your app, and you can then talk to your users, figure out what they want and what problems they are having, and make them happy. No servers, no extra steps or code to write, wherever the users are, you get to focus on what you do well. This document covers integrating Hipmob with your Slack account.
Add to Slack

Integration Screen

Visit the Integrations page in your Hipmob account. Once there, click on the Configure button as shown in Figure 1 below to open the Slack integration screen. If you've not configured it yet, the button will be gray.

Figure 1: the Integration page

The configuration screen will show as seen in Figure 2 below: from here you can securely connect to your Slack account. Just click the Connect button to start the process.

Figure 2: the Slack integration screen

Grant Slack Access

You will be redirected to your Slack account to grant access: if you aren't logged in you'll need to log in first to complete the process as shown in Figure 3 below.

Figure 3: Slack login screen

Once you are logged in, select the Slack team as shown in Figure 4 below.

Figure 4: selecting the Slack team to authorize

You'll be prompted to grant the necessary permissions as shown in Figure 5 below. The permission to read messages is required to get a list of channels that exist in your Slack account. The permission to post is required to post a message to a Slack channel. The permission to confirm your identity is standard and is always granted.

Figure 5: grant Hipmob access to your Slack account

Completing the Configuration

If you clicked Authorizify, when you return to Hipmob the connection information will be automatically saved. You can select a Slack channel from the list and choose to automatically send a message to Slack: any time a user in any of your apps opens up a Hipmob chat window a Slack message will be sent to the selected channel.

Figure 6: completed Slack configuration

The Slack button will turn green once the configuration is complete.

Figure 7: integrations page with Slack integration enabled

Notifications

And you're done. Any time a user in any of your apps opens up a Hipmob chat window a Slack message will be sent to the specified channel!

Figure 8: notification that a chat window was opened

Click on the URL, and you'll be taken to a Hipmob chat window (as shown below) from where you can chat with your user. Remember, you have to be logged into your Hipmob account in the browser, in order to chat with the user.