Why use Hipmob?
SmartThings makes mobile enabled hardware.
They talk to app users who need technical help debugging or getting their hardware fired up.
Result: Fewer voice and email support tickets.
99Dresses, Tradesy, and Frank and Oak are mobile retailers.
They chat with app users who have questions about a purchase. By talking to a real human, mobile users get more comfortable transacting through an app.
Result: Increased mobile sales, fewer abandoned carts.
Joist and Streak are mobile Software-as-a-Service firms.
They help app users solve technical, account and billing related issues. Happy users are more likely to become paying customers.
Result: Increased loyalty and retention.
Our customers love us. Yours will love you, too.
"We've reduced user support phone calls by 70% after implementing Hipmob Live Support."
"I think it's great. I love getting emails about the conversations our agents are having with users since it keeps me in the loop. Love the product and keep up the good work!"
"Japanese Wall thinks the Hipmob component is more than awesome."
"Hipmob’s availability track record has been very good […] support has been stellar"